Useful Information

We would like to take this opportunity to thank you for storing with us at Padlocked Self Storage. Please read this fact sheet to give you a clearer understanding of how our facility works and other services we can assist you with.

Opening Hours
Our office hours are listed below and you are welcome to access your unit free of charge as many times as you require during these hours. All we ask you to do is sign on arrival and sign out when you leave, for fire regulations. The sign in sheet is located at the table outside the office

  • Monday - Friday 9.00am-5.00pm
  • Saturday 9.00am-12.00pm

A payment will be due each month depending on the terms of your contract and this will be due on the same day / date each week or month. This will be the day that your contract started with us.

We can take payments in the form of Standing Order, Cash, Debit Card and Credit Card. You may also sign a mandate to authorise the regular payment to be taken from your bank card.

You will receive a reminder call from us if your payment is overdue but please remember that if your account is not settled by the 10th day a late fee of £24.00 will be applied to your account.

Giving Notice
Your contract states the notice period of 14 days that you must give prior to vacating. Notice is required in writing by email or post, to ensure that there is no misunderstanding. If you wish to vacate before the end of the notice period this is fine but you will have to pay up to the end of the notice period. If you stay beyond the notice period you will only be charged for those days that you are actually occupying the unit.

When you have vacated your unit we will require you to fill in a form to confirm your address, bank account details and what you thought of our service. We will then refund your deposit if applicable directly to your bank account within 7 days and any other weeks you are owed by cheque, which you will receive within 28 days of your vacation date.

Tips on packing……
Start packing early, as packing always takes longer than anticipated. Now is a good time to declutter and take any unwanted items to the charity shop or recycling centre. Car boot sales and websites are also great ways of making some money on your unwanted items and any money raised could go towards your moving costs. Spend some time considering how you are going to pack your possessions. Walk through each room and do a rough calculation of how many boxes you may need. Begin at the top of the house and move downwards. If you have an attic, it's a good idea to sort it out first. Before you start make sure you have all your packing material to hand i.e. boxes, Sellotape, pen, packing paper, bubblewrap etc. Using the correct size boxes will make life so much easier.

  • Pack directly from the cupboard, do not empty it first or you will have nowhere to put the box.
  • Save time and use wardrobe boxes for your clothes. Not only do they speed up packing they keep your clothes in shape so you don't have to iron at the other end.
  • It may sound obvious but pack heavier items in the bottom of the box and lighter items on top.
  • Always fill the box to the top, avoid half filled boxes as once stacked on top of each other may weaken the ones underneath.
  • NEVER make the moving boxes so heavy that they cannot be lifted safely. If they are becoming heavy while you are packing them, try filling the rest of the box with light bulky items such as linen, towels, cushions or soft toys.
  • Place heavy & bulky items in the bottom of a box, but remember there is a culmination of weight. One dining plate on its own doesn't weigh very much, but ten together is surprisingly heavy, so keep this in mind while loading your boxes.
  • Try to be as organized as possible by making an inventory, this way you can keep track of what you are putting in each box.
  • If at all possible try standing things like plates on their end as this way they are stronger, same with glasses. Use plenty of paper, bubble wrap and newspaper as packing or use items of linen or soft toys that you will be taking with you anyway. You might just end up with a box or two less.
  • Clearly write which room you would like the box to end up in. If you do this on the tape, the removal team will know that these are your instructions, and also will keep the boxes in better condition, allowing them to be used again and again. "The best way to Recycle".
  • Sellotape is one of the most important accessories so always use good quality tape. Standard Sellotape is not strong enough to tape up boxes. A very strong box may take a heavy content but if not taped correctly using purpose made tape, your goods may be damaged or broken.
  • Wrap items individually and place in a box that's been lined with several layers of newspaper and a sheet of bubble wrap. Any breakables should also be wrapped in bubble wrap. Use clean tissue or wrapping paper for the first layer to prevent newspaper print leaving marks. Pillows and blankets are also useful for wrapping valuables and protecting furniture prone to dents and scratches.
  • Pack important documents together, such as birth and marriage certificates, and keep them in a safe place.

Fair City Removals LogoNeeding a hand to move… Removal Company
If you need professional help with moving your furniture into storage why not give Faircity Removals a call.

We work in partnership with local removal company Faircity Removals who we know are reliable, and whose services have been regularly recommended by our customers.

Fair City Removals

Professional help with Domestic and Document Storage.

  • Use good quality boxes see our shop for a good selection.
  • Fill boxes to capacity. Partly full or bulging boxes may tip or collapse.
  • Heavy items should be packed into small boxes so they are easier to carry.
  • Label or number boxes for easy reference when you need to locate your goods Store frequently accessed items at the front of the unit.
  • Make an inventory and keep it in a safe place.
  • Protect your fragile items with bubble wrap.
  • Use garment wardrobe boxes to store clothes on hangers which will keep their shape.
  • Place heavy or bulky items into your unit first, to provide a good stacking base.
  • Place protective coverings over your soft furnishings Do not place heavy items on sofas or mattresses.
  • Sealed bin liners may trap in moisture when sealed and are not recommended for storing items of clothing.
  • Defrost and dry fridge/freezers before storing and keep door slightly ajar.